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Author Topic: quick deactivation by Lyft  (Read 620 times)

Offline leungew

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quick deactivation by Lyft
« on: May 07, 2017, 06:02:33 PM »
My average rating is 4.8 stars or above with many good, nice comments.  I got deactivated yesterday by Lyft because a rider gave me 4 stars and in his comment, “driver didn’t ask if rider alright after we were hit from the back”. The incident happened 2 days ago. With this rider inside the car, I stopped while waiting to turn right into another road. A car bumped me at the rear. I got off, found no scratch, dent, nothing. That driver said sorry, I let him go without taking any information of his. This last about 2 minutes and we were back on our way to the rider’s destination. I did not report this to Lyft since this is a very very minor hit. Wouldn’t think of this rider would post this incident in the rating comment. Lyft probably after looking at this rider's comment and called me yesterday to get more information about this. I I told her everything. She said Lyft has to deactivate me immediately waiting investigation. I received the deactivation email right after the conversation with her. I replied at once with a picture of the car rear. I was just 1 ride short in order to get the $130 bonus the time of deactivation. I feel so bad losing this $130, and unable to drive. But the good thing is, I drive Lyft and Uber alternatively. I start driving Uber now.



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quick deactivation by Lyft
« on: May 07, 2017, 06:02:33 PM »

Offline Sirius

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Re: quick deactivation by Lyft
« Reply #1 on: January 20, 2018, 02:49:42 AM »
Wow! This sounds so unfair. So, you've been receiving nice comments from riders and have sustained a very good rating, and all of a sudden they deactivate you because you forgot to ask the client if he was alright? Oh, God! Obviously you didn't expect to get hit, you had to go out of the car and see if there was any damage, you were under stress - it's only human to forget. Not to mention that since it was a very minor incident, it was apparent the passenger was alright.


It seems to me that Lyft was only looking for a reason to get rid of you. They probably didn't want to give you the bonus.

Online davidjess

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Re: quick deactivation by Lyft
« Reply #2 on: January 20, 2018, 05:32:29 AM »
They almost always deactivate after a minor crash. It is temporary. They act like bonuses mean nothing. Just get them in the weeks you can. Same thing happened to me twice, once with Uber and once with Lyft.

You are right, you can often drive the other platform. Both times I sent in my proofs and was back in business within 4 hours. And I still got my bonus but it was hard.


Sent from my iPhone using Tapatalk

 

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